24 hour emergency helpline
Freephone: 0800 920 2030

About EVO Plumbing and Heating Services

24 hour emergency helpline

Freephone: 0800 920 2030

No call out charge - Fixed fee

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9.93 out of 101962 reviews

Benefits

24/7 emergency cover
No callout charge
Experienced engineers
Satisfied customers

At EVO Plumbing and Heating Services we are proud to have the industry knowledge and experience to complete any job quickly and efficiently. We aim to provide service with theminimum disruption and to the highest industry standards so you can rest assured your home or business are in the hands of a highly qualified team of industry professionals.

Our customers are our priority! Our friendly, approachable nature means we offer a customer centric approach to our work. We fulfil a duty of care to all our customers and our passion for high quality workmanship ensures we are the best solution to all your home services requirements.

All of our employees are passionate and dedicated to their work and pride themselves on the high quality service we provide. We are proud of our impeccable, reliable track record of providing quality workmanship with a friendly face.

Our priority is to be your preferred choice for emergency and planned maintenance services. Combining highly trained engineers with highly trained and motivated office staff who act with integrity and are inspired to deliver a customer experience of unsurpassed excellence every time.

Complaints Policy

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Our Procedure

You can:

  • call us on 0800 710 1011
  • write to us at Evo Home Services Ltd - Unit 7 Cophall Farm business units, Effingham Road, Copthorne, RH10 3HZ (please request proof of receipt if posting)
  • email us info@evo-homeservices.co.uk

We aim to respond within 2 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted Trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 456 6031.

What our customers say

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9.93

blocked drainage pipes

2024-05-01

I had a wonderful young man who was polite and very efficient, he got to the core of the problem and solved it, even when he hit a snag it didn't faze him, very flexible with fitting the job in at the nearest time possible, which was 0ne hour of calling them, I am extremely happy and would not hesitate recommending them to all my friends.

New boiler fitted

2024-04-01

I had an engineer from the company come to check my boiler. My boiler was old and I had been having problems with it so wasn't surprised to find that it wasn't repairable. I work full time and only had my week off to sort this out The engineer said he could fit a new boiler for me the same week. He came back on the Saturday to do the job. A nice new boiler fitted and old boiler taken away, a very thorough job done and no mess left. I was very impressed with the service given by this company and would certainly be using them again

Fixing a leaking pipe

2024-04-01

Urgent need to get a leaking pipe fixed. Had a confirmed same day booking for 3-5pm within 2minutes of submitting my request at 8:30am. Got a phone call at around 1pm that they could come even earlier at 1:30pm. On arrival the leak source was detected and fixed within the hour. Very smooth experience and will definitely be using EVO again.

Installation of new bellow in flush button of WC/Repair guttering

2024-04-01

Jamie assessed the two items of work that needed the work and carried out the work professionally.

New radiators

2024-04-01

Steve from EVO plumbing fitted two new radiators for me, he did an excellent job in a record time! Fairly priced too. Highly recommended

Hot water tank replacement

2024-04-01

Even though the job took much longer than anticipated, they completed the job and ensured everything was working properly before leaving.

Unblocking drain, and fitting new drain cover. Very helpful fitting in the time he could come.

2024-04-01

They came quickly, and cleared the problem, which had been caused by me. A pleasure to deal with

New thermostat on bathroom radiator

2024-04-01

My phone call was answered promptly and efficiently. I received a very quick appointment and the plumber who came was so nice. He was polite, friendly and good at his job. A pleasure to have in the house. The price for the job was reasonable and I would recommend this company to anyone.