24 hour emergency helpline
Freephone: 0800 920 2030

About EVO Plumbing and Heating Services

24 hour emergency helpline

Freephone: 0800 920 2030

No call out charge - Fixed fee

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9.93 out of 101962 reviews

Benefits

24/7 emergency cover
No callout charge
Experienced engineers
Satisfied customers

At EVO Plumbing and Heating Services we are proud to have the industry knowledge and experience to complete any job quickly and efficiently. We aim to provide service with theminimum disruption and to the highest industry standards so you can rest assured your home or business are in the hands of a highly qualified team of industry professionals.

Our customers are our priority! Our friendly, approachable nature means we offer a customer centric approach to our work. We fulfil a duty of care to all our customers and our passion for high quality workmanship ensures we are the best solution to all your home services requirements.

All of our employees are passionate and dedicated to their work and pride themselves on the high quality service we provide. We are proud of our impeccable, reliable track record of providing quality workmanship with a friendly face.

Our priority is to be your preferred choice for emergency and planned maintenance services. Combining highly trained engineers with highly trained and motivated office staff who act with integrity and are inspired to deliver a customer experience of unsurpassed excellence every time.

Complaints Policy

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Our Procedure

You can:

  • call us on 0800 710 1011
  • write to us at Evo Home Services Ltd - Unit 7 Cophall Farm business units, Effingham Road, Copthorne, RH10 3HZ (please request proof of receipt if posting)
  • email us info@evo-homeservices.co.uk

We aim to respond within 2 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted Trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 456 6031.

What our customers say

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9.93

Fix leak from boiler pipe

2025-08-01

No complaints whatsoever. Alan visited shortly after I reached out and quickly sorted the problem. Highly recommend both Alan and also Steve from EVO who has done work previously and I will definitely ask for their services again when needed

I wasn't getting any cold water to my shower.

2025-08-01

Reliable, Great communication, and great work at fair price

Fixed leaking toilet flush valve

2025-08-01

Highly recommended and professional. Brilliant communication and solved quickly.

Fixed leaking toilet flush valve

2025-08-01

Aaron arrived bang on time, was painstaking in his work, although young he had rare old school ethics and wanted my 40-year old Potterton boiler de-scaling to be perfect. Took extra time to see it spotless with courtesy. A huge credit to his company.

Finding out the stop clock and find out if any leaks.

2025-08-01

This is the second time I have used Evo and have twice found them responsive, helpful and professional at all times. Top marks from me. Will be calling again.

Replace a section of exterior 'stink' pipe and replaced section of leaking exterior pipe.

2025-07-01

Delighted with swift response to our problem. Estimate was very reasonable and work carried out on one of the hottest days of the year in good humour and to an excellent standard. Stevie and Ben even went the extra mile and painted the new pipes to match the existing ones. Wouldn't hesitate to use them again in the future.

Full boiler service and repair

2025-07-01

The job was done efficiently. The guy knows what he was doing.

Impressed and very happy with new heating install

2025-07-01

We called Evo at 7.45 one morning as our we were unable to turn off our hot tap in the bathroom. By 8.30 their technician had arrived and by 9am, having sourced a new part all was back to normal. We were very impressed with their prompt and friendly service and will definitely recommend them