24 hour emergency helpline
Freephone: 0800 920 2030

About EVO Plumbing and Heating Services

24 hour emergency helpline

Freephone: 0800 920 2030

No call out charge - Fixed fee

Checkatrade logo

9.93 out of 101962 reviews

Benefits

24/7 emergency cover
No callout charge
Experienced engineers
Satisfied customers

At EVO Plumbing and Heating Services we are proud to have the industry knowledge and experience to complete any job quickly and efficiently. We aim to provide service with theminimum disruption and to the highest industry standards so you can rest assured your home or business are in the hands of a highly qualified team of industry professionals.

Our customers are our priority! Our friendly, approachable nature means we offer a customer centric approach to our work. We fulfil a duty of care to all our customers and our passion for high quality workmanship ensures we are the best solution to all your home services requirements.

All of our employees are passionate and dedicated to their work and pride themselves on the high quality service we provide. We are proud of our impeccable, reliable track record of providing quality workmanship with a friendly face.

Our priority is to be your preferred choice for emergency and planned maintenance services. Combining highly trained engineers with highly trained and motivated office staff who act with integrity and are inspired to deliver a customer experience of unsurpassed excellence every time.

Complaints Policy

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Our Procedure

You can:

  • call us on 0800 710 1011
  • write to us at Evo Home Services Ltd - Unit 7 Cophall Farm business units, Effingham Road, Copthorne, RH10 3HZ (please request proof of receipt if posting)
  • email us info@evo-homeservices.co.uk

We aim to respond within 2 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted Trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 456 6031.

What our customers say

Checkatrade logo
9.93

Boiler service (very old boiler)

We did have to rearrange the appointment for the next day, but that can happen if caught up in a job that takes longer than expected. I can't say perfect time keeping because of that, but unfair to knock off more than a point. Everything else was polite, efficient and clean. Just what you want from anyone doing a job. Oh, and the price charged was the price quoted, another important requirement! A possible future problem was identified and a price emailed to replace a part, once checks done to ensure it was available (I have an old boiler).

Pre winter boiler and heating check

Very goo service by Steven. He was reliable and his work was thorough. He gave me plenty of insight in to how to get the best out of my system

Dripping tap

Very pleased with service Arri ved on time and soon fixed my dripping tap.

A yearly safety check on the boiler.

The company is well run and the people who work for it are always very polite they alway tided up afterwards. Would recommend them to anyone.

New boiler install and powerflush

Great service all round. Communication was brilliant throughout. Would recommend!

Shower and tap fitting, boiler and toilet fix

I tend not to leave reviews but this one is deserved. We had Aaron in to fix our boiler, toilet and fit a tap and shower in the bathroom. He was very efficient and told me everything I needed to know with a very fair quote before hand. The quality of the work and tidiness was excellent - I could not recommend more highly.

Leaking kitchen tap.

A prompt response and a job well done.

Removal or radiators and pipe capped, re-pressurised the boiler

Quick to respond, reliable and quality service