Harvey was brilliant! I woke at 5.30 am to a broken boiler, no heat or hot water. Left Harvey a message and he called me by 7am! Unfortunately due to adverse snow conditions he could not drive over but advised me it could be the pipes from boiler outside that had frozen and instructed me over phone. Brilliant advice and boiler now working!!! I have used Harvey many times and think he is so helpful and approachable and despite me contacting him at search an early hour he was courteous, helpful and did not seem to mind at all. He even called abit later to see all was ok! Can't recommend enough!